Customs and Import Fees
Petstore ED ships parcels from overseas, so your order may pass through customs before it reaches you. This page explains what that can mean for you.
What you pay at checkout
Petstore ED shows the price of your items and the delivery cost before you pay. We never ask for extra payment by email, text message or link to release a parcel. If anyone asks you for a payment on delivery, please email us with your order number before you pay and we will check it with you.
Orders outside the UK
Petstore ED delivers worldwide. Depending on the country, local authorities may charge import duties, taxes or handling fees. These rules are set by each country and not by us, and we cannot tell you the exact amount in advance. If your country applies charges, they are separate from the price you pay us.
Customs forms
We fill in customs information accurately. We cannot mark a parcel as a gift or change its declared value.
Customs checks and delays
Customs checks can occasionally slow a parcel down. If your parcel seems late, email us with your order number and we will look into it.
Any question, email us at hello@petstoreed.com and we reply within 2 working days.
Last updated: 1 November 2026