Contact
Contact Us
Petstore ED is here to help with your order, delivery, returns or anything else. The quickest way to reach us is by email.
Email and WhatsApp
The quickest way to reach us is by email: hello@petstoreed.com. If you have an order, please include your order number. If your message is about a problem with an item, add photos.
You can also send us a WhatsApp message on +351 962 472 667. This number is for messages only, we do not take calls. Whichever way you write, we reply within 2 working days.
Opening hours
- Monday to Friday: 9:00 to 17:00
- Saturday: 9:00 to 13:00
- Sunday: closed
All times are UK time. You can write to us at any time, and we reply during these hours.
Business details
Petstore ED is the trading name of Alessandra Teixeira Balbino de Macedo, a sole trader based in Portugal.
- Address: Rua das Moitas, Alcorochel, Santarém, 2350-001, Portugal
- Email: hello@petstoreed.com
- WhatsApp (messages only): +351 962 472 667
Please do not send parcels to this address. If you need to return something, email us first and we will tell you what to do.
Quick answers
Many questions are already answered in our FAQ, Shipping Policy and Returns & Exchanges Policy. To see where your parcel is, use Track Your Order.
Any question, email us and we reply within 2 working days.
Last updated: 31 October 2026