Verzendbeleid

Delivery Policy

Petstore ED delivers across the United Kingdom. Here is everything you need to know about getting your order.

Delivery time

Allow up to 15 working days from the moment we start processing your order. That window covers the whole journey to your door. Weekends and public holidays are not counted.

Delivery cost

Delivery is free on orders of £40 or more. Below £40, the delivery cost is shown at checkout, in pounds, before you pay. You pay delivery once per order, however many parcels it ends up in.

Following your parcel

When your order ships, we email you the tracking details so you can see where it is. If it ships in more than one parcel, you may receive more than one tracking number.

Parcels that arrive separately

Petstore ED ships from more than one location, so a basket with several items can be sent from different places. They may reach you on different days, but every one of them is covered by the same 15 working days.

Where your parcel comes from

Petstore ED sells products made in China, and your order is sent to you from overseas. Because of that, the box or label may show the name of an international online marketplace, such as AliExpress or Temu. That is just how the parcel travels. Your order is always with Petstore ED, and anything you need, from tracking to returns, goes through us at hello@petstoreed.com.

If something is late

If 15 working days have passed and a parcel has not turned up, email hello@petstoreed.com with your order number and we will track it down. If we cannot get it to you, we refund what you paid for it. If nothing from your order arrives, we refund the delivery as well.

Address mistakes

Please check your address before you pay. If you spot a typo afterwards, email us straight away and we will try to correct it before your order is sent out.

Damaged in transit

Send us your order number and photos of the damage, and we will put it right at no cost to you.

Scam alert

Petstore ED never asks for extra money by email, text or link to release a parcel. If you get a message like that, it did not come from us. Ignore it and tell us.